Customer Service Executive

Job Overview

We are seeking a Customer Service Executive to join a dynamic real estate organization. The ideal candidate will have a presentable personality, excellent communication skills, and relevant experience in the real estate sector, preferably with a property developer handling property handover and post-sales services. This role requires a customer-focused professional who can ensure a smooth and positive client experience.

Key Responsibilities

• Act as the primary point of contact for customers during the property handover and post-sales process.
• Manage customer communications professionally via phone, email, and in-person meetings.
• Coordinate with internal departments to ensure timely resolution of customer queries and concerns.
• Assist clients throughout the property handover process, including documentation, approvals, and coordination.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Handle customer feedback, complaints, and escalations as required.
• Ensure high standards of customer service to enhance overall client satisfaction.
• Support administrative and operational tasks related to customer service and handover activities.

Candidate Requirements

• Bachelor's degree in any discipline.
• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Strong customer service background within a real estate environment.
• Excellent verbal and written communication skills.
• Presentable personality with a professional attitude.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.