Customer Service executive

Location: Dubai, UAE

Industry: Travel & Tourism

Job Type: Full-Time

Salary: AED 6,500 - AED 7,500 per month

Job Overview

IIQAF Group is seeking a professional and customer-focused Customer Service Executive to provide exceptional support to our clients in the travel and tourism sector in Dubai. The role involves managing flight bookings, hotel reservations, travel inquiries, and client support, ensuring a seamless and satisfying customer experience.

This position is ideal for candidates searching for Customer Service Executive jobs in Dubai, Travel Customer Support UAE, Travel Consultant roles, or Tourism Service Executive positions.

Key Responsibilities

• Handle inbound and outbound client inquiries regarding travel, tours, and bookings
• Assist with flight reservations, hotel bookings, tour packages, and visa guidance
• Resolve customer complaints, cancellations, refund requests professionally
• Maintain accurate reservation records and client data in travel management systems
• Collaborate with travel agents, airlines, and hotels to provide the best services
• Meet monthly customer satisfaction and service targets
• Ensure compliance with UAE tourism regulations and company policies

Required Skills & Qualifications

• Proven experience as a Customer Service Executive, Travel Consultant, or Ticketing Agent
• Knowledge of GDS systems (Amadeus, Sabre, Galileo) preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to multitask in a fast-paced travel environment
• Customer-oriented with attention to detail and accuracy

Preferred Qualifications

• Experience working in travel agencies, airlines, or tourism companies in Dubai
• IATA or travel certification (advantage)
• Multilingual skills (Arabic/English)

Why Join IIQAF Group

• Competitive salary: AED 6,500 - AED 7,500 per month
• Work with a reputable travel and tourism company in Dubai
• Career development opportunities in customer service, travel consultancy, and reservations
• Professional and supportive work environment