Customer Service Executive

We are looking for an enthusiastic and proactive Customer Service Executive to join our team at a mobile applications company. The candidate will be responsible for handling user inquiries, resolving issues, and delivering an excellent user experience in line with the company’s quality standards.

Key Responsibilities:

• Respond to customer inquiries across multiple channels (phone, email, live chat, social media)
• Follow up on complaints and resolve them quickly and effectively
• Record and track customer feedback to ensure service improvements
• Provide user support and explain app features and benefits
• Collaborate with development and marketing teams to provide solutions to technical or operational issues
• Contribute to improving customer support methods and enhancing the user experience

Requirements:

• University degree or equivalent experience in customer service or a related field
• Previous experience in customer support (preferably in tech companies or mobile apps)
• Excellent communication skills in Arabic and English
• Ability to handle challenging situations professionally
• Strong organizational skills and ability to follow issues through to resolution
• Proficiency in CRM systems is considered an advantage

Benefits:

• Competitive salary
• Dynamic and tech-driven work environment
• Opportunities for professional development and training
• Health insurance and annual leave

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Customer Service Executive: 3 years (Preferred)

Language:

• English and Arabic (Preferred)

Work Location: In person