Customer Service Executive(Pricing)

We are looking for a detail-oriented and Customer Service executive-in pricing to join our growing logistics team.

Key Responsibilities:

• Prepare and share freight quotations (air, sea, road, and courier) as per customer requirements
• Handle customer queries related to pricing, transit time, surcharges, and services
• Coordinate with pricing team and vendors for updated rates
• Follow up with customers on sent quotations and support sales conversions
• Maintain pricing records, rate sheets, and quotation history
• Ensure timely response to customer emails and calls
• Support operations team for booking confirmations and documentation if required
• Resolve customer complaints related to pricing discrepancies professionally
• Maintain strong customer relationships

Required Skills & Qualifications:

• Graduate in any discipline (Logistics/Supply Chain preferred)
• 1–3 years experience in logistics customer service or pricing .
• Good knowledge of freight forwarding and logistics services
• Strong communication skills (email & phone)
• Basic MS Excel and documentation skills

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person