Customer Service Intern

About the Role

We are seeking a proactive and empathetic Customer Service Intern to join our team. This role is ideal for individuals eager to learn how to communicate with clients, resolve queries, and contribute to a positive customer experience. You will gain hands-on exposure to customer support operations, CRM tools, and service protocols.

Key Responsibilities

• Assist in handling customer inquiries via email, phone, chat, or social media.
• Provide accurate information regarding products, services, and company policies.
• Log and track customer interactions using internal tools or CRM systems.
• Support in following up on pending queries and ensuring timely resolution.
• Collaborate with the support team to improve customer satisfaction.
• Escalate complex issues to senior team members when needed.
• Assist in preparing FAQs, support documentation, and feedback reports.
• Collect customer feedback and share insights with relevant teams.

Requirements

• Currently pursuing or recently completed a degree/diploma in Business, Communications, Marketing, or related field.
• Strong verbal and written communication skills.
• Good listening skills and a customer-first attitude.
• Basic problem-solving skills and willingness to learn.
• Familiarity with MS Office or Google Workspace; knowledge of CRM is a plus.
• Ability to remain calm under pressure and handle multiple tasks.

Skills You Will Learn

• Professional customer communication
• Conflict resolution & complaint handling
• CRM & Helpdesk software usage
• Team collaboration and client relationship management
• Service etiquette and process documentation

Perks & Benefits

• Internship certificate upon completion
• Mentorship and training sessions
• Exposure to customer service tools and processes
• Opportunity for full-time placement based on performance

Job Type: Internship
Contract length: 3 months

Work Location: In person