Customer Service Executive – Fashion Brand

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.

Key Responsibilities

• Respond to customer queries via phone, email, chat, or social media.
• Handle order processing, exchanges, returns, and refunds.
• Provide detailed product information.
• Coordinate with warehouse and logistics teams to ensure timely delivery.
• Maintain records of customer interactions and feedback.
• Manage customer escalations with professionalism and empathy.
• Support marketing and sales teams during campaigns or launches.
• Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Passion for fashion and understanding of current trends.
• Problem-solving and multitasking ability.
• Fluency in English
• Previous experience in fashion retail, e-commerce, or luxury brands preferred.
• Educational background: Bachelor’s degree in Business, Fashion Management, or related field.

Job Type: Full-time

Work Location: In person