Customer Service Load & Transportation Coordinator

About Us

We’re one of the fastest-growing trucking and freight transportation companies in the country. We move freight through strong customer relationships, clear communication, and disciplined execution—not e-commerce fulfillment or warehouse logistics.

We’re looking for a customer-driven Load Planner who enjoys working with people, solving problems in real time, and keeping freight moving efficiently. This role requires professionalism, urgency, and the ability to communicate confidently with customers and internal teams in a fast-paced environment.

This Role Is a Great Fit If You:

• Have strong customer service or sales communication skills
• Are comfortable being a primary point of contact for customers
• Can juggle multiple priorities without losing accuracy
• Enjoy a fast-paced, high-accountability environment
• Have experience in trucking, freight brokerage, or transportation logistics

This is NOT an e-commerce, warehouse, or fulfillment role. This role supports trucking and freight transportation operations. Applicants whose experience is limited to e-commerce logistics or warehouse operations may not be considered.

Key Responsibilities

• Communicate professionally with customers via phone and email
• Plan, coordinate, and manage freight movement
• Maintain accurate load and order details
• Proactively resolve issues and keep customers informed
• Collaborate with internal sales and operations teams
• Use Excel / Google Sheets and internal systems daily

Required Qualifications

• Associate’s degree or higher (or equivalent professional experience)
• Proven customer service, sales, or account-facing experience
• Strong written and verbal communication skills
• Proficiency with Excel, Google Sheets, email, and Microsoft Office
• Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in trucking, freight brokerage, dispatch, or load planning
• Customer-facing logistics or transportation experience
• Experience working with shippers, carriers, or internal sales teams

What We Value

Go the extra mile Stay humble Take responsibility Lead by example Build relationships Keep learning Be enthusiastic

Schedule

• Monday–Friday
• 8-hour shifts
• Overtime available

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person