Customer Service Manager

My City Odisha is a company based in Bhubaneswar, Odisha, India. We are dedicated to providing top-quality services to our clients and customers. Our location in the vibrant city of Bhubaneswar offers a unique opportunity for professional growth and development.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Bhubaneswar. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring customer satisfaction, managing customer support operations, and analyzing customer feedback to improve service quality. The day-to-day tasks include addressing customer inquiries, resolving complaints, implementing customer service policies, and maintaining high standards of customer care.

Qualifications

• Customer Service Management, Customer Support, and Customer Satisfaction skills
• Analytical Skills for processing customer feedback and improving service
• Excellent Communication skills for effective customer interactions
• Strong leadership qualities and ability to manage a team
• Experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or a related field is beneficial

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance

Work Location: In person

Speak with the employer
+91 8926197715