Customer Service Manager

Customer Service Manager (Business Immigration Consultancy)

We are a growing business immigration consultancy seeking a hard-working and dedicated Customer Service Manager to assist and support clients through phone calls and in-person meetings. The ideal candidate must be fluent in Arabic and English as well as experienced in client-facing roles.

Key Responsibilities:

• Assist and communicate with existing clients via phone calls and face-to-face meetings
• Provide clear updates, guidance, and support throughout the client journey
• Manage client inquiries, concerns, and escalations professionally
• Coordinate with internal teams to ensure smooth case processing
• Maintain accurate client records and follow up on pending matters
• Ensure high levels of customer satisfaction and long-term relationships
• Support and oversee customer service operations as needed

Requirements:

• Fluent in Arabic and English (spoken and written)
• Proven experience in customer service or client relationship roles
• Hard-working, dedicated, and reliable
• Excellent communication and interpersonal skills
• Comfortable speaking with clients by phone and meeting them in person
• Professional attitude and appearance
• Experience in immigration consultancy or professional services is a plus

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month