Customer Service Manager KSA, GCC & Levant

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Are you passionate about providing exceptional customer service and ready to be the heartbeat of our dynamic team? We are searching for a meticulous and committed Customer Service Coordinator to be the face and voice of Reckitt, delivering unparalleled support and care to our customers. In this role, you'll connect our products to our clients, ensuring satisfaction and service excellence. Join us to grow, innovate, and lead in a role where every contribution is valued and influences our global success.

Your responsibilities

• Efficiently manage order entries and oversee the whole order-to-delivery process within an ERP system.
• Collaborate across departments to ensure accurate inventory management and seamless order tracking for clients.
• Generate regular reports on inventory and sales, offering insights and recommendations.
• Provide swift and effective resolutions to customer inquiries, enhancing overall customer satisfaction.
• Align closely with the shipping team to guarantee timely and smooth coordination of client deliveries.

The experience we're looking for

• Background in customer service, with a keen focus on delivering outstanding service levels.
• Proven multi-tasking abilities, maintaining attention to detail even under tight deadlines.
• Experience in understanding Supply Chain dynamics and the role of customer service in that context.
• Familiarity with ERP systems, notably SAP, and proficiency in Excel.
• Demonstrated project management skills with a natural instinct for driving process improvements.
• Relationship-building expertise, fostering strong partnerships and effective collaboration.

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

Equality