Customer Service Officer

• Greet all customers warmly and professionally.
• Provide accurate information about rides and games, including safety procedures and game rules.
• Answer customer queries effectively and courteously.
• Offer a personalized experience by up-selling products and services to enhance customer satisfaction.
• Ensure ride checklists are maintained and completed according to standards.
• Be knowledgeable about all arcade machines and rides at the center.
• Assist in maintaining a clean, organized, and safe station area.
• Follow company procedures for lost and found items and return customers' belongings after rides.
• Monitor patrons to ensure their safety and prevent any potential hazards.
• Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.
• Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.
• Provide prompt and discerning customer service, ensuring a positive experience for all visitors.
• Maintain a presentable, professional appearance and follow hygiene policies.
• Adhere to company policies regarding confidentiality and do not disclose any sensitive information.
• Discourage accepting gifts or tips from customers and follow the company's code of conduct.
• Report any technical, safety, or operational issues to the supervisor or technical team promptly.
• Strong customer service skills with the ability to engage with a diverse range of customers.
• Thorough knowledge of center products, rides, and systems.
• Ability to handle customer complaints and issues calmly and professionally.
• Detail-oriented with a strong sense of responsibility for customer safety.
• Effective communication skills and the ability to work in a team environment.
• Ensure the highest level of customer satisfaction through professionalism and attention to detail.
• Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.
• Be proactive in maintaining a safe and enjoyable environment for all customers.

Education: Minimum Graduation.

Experience: 2 years preferably the hospitality industry.

Age: 18 to 28 years

Skills:

• Customer dealing.
• Outgoing personality.
• Excellent communication skills.

Shift: Rotations.

Gender: Male & Female both.

Job Location: Giga Mall, Islamabad.

Interested candidates can drop their CVs at hr@funcity.pk

Job Type: Full-time

Job Type: Full-time

Pay: Rs32,000.00 - Rs40,000.00 per month

Work Location: In person