Customer Service Officer

Responsibilities

Responsible for receiving patient orders and providing complete order-related information, including pricing, product availability, and delivery timelines.
Responsible for delivering excellent customer service by ensuring timely fulfillment of pending orders, responding to customer inquiries, and providing accurate updates on order status.
Responsible for submitting orders requested by patients and the sales team and coordinating their placement with the operations team.
Responsible for handling customer complaints related to order discrepancies or delivery issues and resolving them in coordination with the operations and sales teams.
Responsible for accurately entering customer details, delivery information, and all order-related specifications into the system.
Responsible for processing returns efficiently in accordance with the company's return policy.
Works on and provides the sales team and management with item turnover analysis.
Responsible for any losses.
Responsible for following up on items in consignment via the sales team, ensuring consignments are retrieved before near-expiry or sale, and providing updated reports at all times.
May be assigned additional operational or customer service assignments related to company work, such as assisting in printing banners and brochures, listing brochures, magazines, renewing subscriptions, etc.
Prepares and submits a daily report on activities, achievements, and customer service follow-ups to the supervisor.

Qualifications

Bachelor's degree in Business Administration, or a related field.
0 to 2 years of previous experience in administrative, operations, or customer service roles.
Strong attention to detail and organizational skills.
Proficiency in English.
Proficiency in Microsoft Office and document management systems.
Excellent communication and interpersonal skills.
Ability to handle sensitive information with discretion.
Proactive and capable of multitasking in a fast-paced environment.
Customer-focused mindset with the ability to manage and resolve inquiries efficiently.

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