Customer Service Representative

• Handle customer inquiries: Communicate with customers through various channels, such as phone calls, emails, live chats, or social media.
• Resolve customer complaints: De-escalate situations with dissatisfied customers by listening to their concerns and finding appropriate solutions or alternatives within a set timeframe.
• Process transactions: Handle customer requests for returns, exchanges, cancellations, and order modifications.
• Provide information: Offer detailed and accurate information about a company's products, services, and policies.
• Manage customer accounts: Keep detailed records of all customer interactions, process accounts, and update customer information in a Customer Relationship Management (CRM) system.
• Generate sales leads: In some roles, CSRs may be responsible for identifying opportunities to upsell or cross-sell products and services to customers.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• Do you have LMV Driving UAE License?
• Do you have experience in signage works?
• Salary expectation?