Customer Service Representative

The Role
Position Title: Customer Service Representative Employment Type: Full Time Salary: up to 5,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003. Job Description: • Handle inbound and outbound calls professionally, providing excellent customer service. • Respond to customer inquiries, complaints, and requests accurately and in a timely manner. • Maintain accurate records of calls, interactions, and transactions in the CRM system. • Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.

Requirements

• High school diploma or equivalent; bachelor’s degree is a plus • At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry • Must have strong communication skills in English; Arabic is a plus • Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.