Customer Service Representative

Customer Service | Call Center Agent

Full-time

At least 2 years in a similar role

Work Shifts - Evenings and Weekends / Varied Hours

Job Summary:

We are seeking an experienced Call Center Agent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

1. Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.

2. Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.

3. Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.

4. Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.

5. Documentation: Accurately record and document all customer interactions and information in the CRM system.

6. Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.

7. Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.

8. Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.

9. Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.

Qualifications:

1. At least two years of experience in a call center agent role.

2. Excellent communication skills.

3. Candidates must be multilingual - English, Arabic, French, and/or other languages.

4. Excellent problem-solving and interpersonal skills.

5. Strong customer service orientation and problem-solving skills.

6. Ability to adapt to a flexible work schedule, including evenings and weekends.

7. Proficiency in using call center software and CRM systems.

8. High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.

9. Patience, empathy, and a customer-centric approach to service.

10. Strong attention to detail and accuracy in documenting client interactions.

11. Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.

Benefits:

- Competitive salary.

- Health insurance.

- Ongoing training and professional development opportunities.

- Collaborative and inclusive work environment.

- Flexible work hours to accommodate your schedule.