Customer Service Representative

Pay: 3,000.00 (AED) - 3,500.00 (AED) per month

Job description:

NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!

CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.

Please Note:
CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.

Job Description:

As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.

Key Responsibilities:

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing customer service coverage and customer flow to ensure proficient service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

In addition to the task:

• Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently
• Planning and scheduling dispatch operations, including routes and schedules for drivers
• Resolving complaints or concerns raised by customers or staff related to dispatch services
• Training new dispatch personnel and providing ongoing training to existing staff
• Ensuring all dispatch operations comply with laws, regulations, and company policies
• Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels
• Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety
• Analyzing data related to dispatch operations and preparing reports for management
• Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary

Requirements:

- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.

-Experience in customer support, customer care and relations.

- Familiarity with our industry is a plus.

- With leadership experience.

- Understanding of how CRM systems work.

- Excellent communication and problem-solving skills.

- Multi-tasking abilities.

- Patience when handling tough cases.

- High school diploma; additional certification in Customer Service Supervisor is a plus.

What We Offer:

- The opportunity to work in a fast-paced and growth-oriented environment.

- A role that is critical to the company's success and customer satisfaction.

- Competitive salary and benefits package.

- Professional development and training opportunities.

C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Type: Full-time

Pay: AED3,000 - 3,500 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Will you be comfortable working for a Alcohol company.

Experience:

Customer Service: 5 years (Preferred)

Job Type: Full-time

Application Question(s):

• If NO PICTURE on your CV please do not apply

Experience:

• customer service supervisor: 5 years (Preferred)

Job Type: Full-time

Pay: From AED3,000.00 per month