Customer Service Representative

Job Summary:

We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer interactions across phone, email, and chat platforms, resolving shipment-related queries, and ensuring a seamless customer experience. This role requires excellent communication skills, the ability to multitask under pressure, and strong coordination with logistics partners and internal teams.

Key Responsibilities:

• Handle inbound and outbound customer service calls, emails, and chats in a courteous and professional manner.
• Resolve shipment-related queries, including tracking, delays, and delivery status updates.
• Provide customers with accurate information regarding product pricing, shipping options, and delivery timelines.
• Coordinate with logistics partners such as DHL, FedEx, UPS, and internal departments to resolve shipment or service issues.
• Address and resolve customer complaints promptly and effectively; escalate complex cases when necessary.
• Maintain detailed and accurate records of all customer interactions, inquiries, complaints, and actions taken in the CRM system.
• Ensure consistent and timely follow-ups with customers to keep them informed on case progress and resolution status.

Key Skills & Qualifications:

• Excellent verbal and written communication skills in English and Hindi.
• Proven ability to remain calm and professional when handling difficult customer situations.
• Strong multitasking and time-management skills to efficiently handle high volumes of inquiries.
• Confidence in managing customer communications across calls, emails, and live chat channels.
• Ability to collaborate effectively with logistics partners and cross-functional internal teams.
• Problem-solving mindset with strong attention to detail and a focus on customer satisfaction.
• Prior experience with CRM systems and customer service tools is preferred.
• Minimum qualification: [Insert qualification, e.g., Bachelor's degree or equivalent].

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person