Customer Service Representative

Mission

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring a high level of service and operational excellence. You will manage daily customer interactions, coordinate with internal teams, and support the end-to-end order and delivery process. Your role will be key in maintaining customer satisfaction and driving continuous improvement across service operations.

Your responsibilities

• First point of contact for Customers (via mail and phone)
• Order entry, managing and monitoring all orders for customers
• Providing high level of customer service, with daily follow ups and clear communication with customers
• Communication and coordination between sales reps, customers, supply and factory, pricing
• Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complains
• Taking responsibility for sending the goods, handling the relationship with the customers, freight forwarders, and PPG’s other legal entities.
• Monitor delivery process, coordinate deliveries with warehouse and transport company
• Monitor stock situation- cooperation with supply and factory

Our requirements

• Turkish native speaker is a must and Fluent English
• Other language would be an asset
• 1 year of experience in a similar position
• Knowledge of SAP system would be an asset
• Previous customer service and/or Supply Chain experience will be considered an asset
• Organizational, interpersonal and communication skills
• Ability to work in international environment across cultures
• Quick learner with competence to resolve queries

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.