Customer Service Representative

Location: Model Town Link Road, Lahore
Schedule: Afternoon shift (starts between 12 PM – 1 PM, 9-hour shift)

About the Role
PlanLab Solutions is looking for an enthusiastic and dedicated Customer Support Representative to join our growing team. The ideal candidate will have a passion for helping customers and ensuring every interaction is positive and professional. This position involves managing communication with international clients through email, live chat, and phone.

Key Responsibilities

• Handle customer inquiries across multiple channels (calls, live chat, and emails).
• Provide accurate information, guidance, and troubleshooting support to customers.
• Maintain and update customer records in the system.
• Identify and resolve issues by analyzing customer concerns and providing timely solutions.
• Follow up with clients to ensure their problems are completely resolved.
• Stay informed about company products and updates to deliver the best service possible.
• Collaborate with the team to improve overall customer satisfaction.

What We’re Looking For

• Excellent verbal and written English communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Good analytical and problem-solving abilities.
• knowledge of MS Office and Excel.
• Comfortable working independently or as part of a team.
• Ability to multitask and manage workload effectively.
• Willingness to work flexible shifts, including weekends or holidays if required.

Preferred Qualifications

• Minimum: High school diploma or equivalent.
• Experience in customer support, call centers, or chat/email-based support is an advantage.
• Confident computer user with good internet navigation skills.
• Must be available for afternoon shift timings.

Why Join Us

• No sales targets or commission pressure.
• Supportive team environment.
• Opportunity to grow within a dynamic organization.

How to Apply
If you’re passionate about providing outstanding customer service, we’d love to hear from you. Please note that only shortlisted candidates will be contacted for further steps in the hiring process.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Application Question(s):

• Are you fluent in spoken, written, and listening English? (Yes/No)
• Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)
• How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).
• Are you comfortable with handling outbound and inbound calls?
• Can you write professional emails and handle live chat?
• What is your current Salary?
• What is your expected salary?

Work Location: In person