Customer Service Representative

CM (Customer Support/Customer Care Representatives)

What You’ll Do:

• Follow company SOPs to deliver high-quality consultation and support services to students.
• Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
• Support students throughout their learning journey by identifying challenges and providing tailored solutions.
• Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
• Enhance customer satisfaction and drive referrals through proactive service and engagement.
• Track and analyze students’ learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.

Requirements:

• Bachelor’s degree or above.
• Minimum 1 year of experience in telesales, sales, or any related role.
• Passionate about education and committed to delivering exceptional service.
• Fluency in English is required.
• Strong interpersonal and communication skills, with a cheerful and approachable personality.