Customer Service Representative

Date: 8 Dec 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary Job Responsibilities

• Welcomes customers and ushers them to the lounge area
• Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
• Direct customers to the appropriate sales consultant based on rotation order
• Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
• BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
• Responsible for filling and sharing daily showroom reports

Candidate Requirements

• Must be able to speak and write Arabic and English
• Must be self-motivated, dedicated and able to handle demanding customers
• Prioritize customer satisfaction
• Pleasant personality
• Presentable and professional
• Able to work on computer (word, excel, internet etc…)
• College graduate or high school diploma with good command of English
• Team player and punctual
• Willing to work two shifts or straight shift based on business demands

Education