Service Advisor - Mercedes Benz

Responsibilities

1. Customer Engagement:

• Greet and welcome customers in a professional and friendly manner.
• Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
• Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.

2. Service Scheduling:

• Schedule appointments for vehicle service, maintenance, and repairs.
• Coordinate with the service department to ensure timely completion of work orders.
• Communicate with customers to keep them informed about the progress of their vehicles.

3. Technical Knowledge:

• Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
• Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
• Explain technical information to customers in an understandable manner.

4. Documentation and Record-Keeping:

• Maintain accurate service records, including customer information, service history, and vehicle details.
• Prepare invoices and explain charges to customers.
• Process warranty claims and paperwork efficiently.

5. Customer Satisfaction:

• Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
• Follow up with customers after service to gather feedback and address any additional needs.

6. Sales and Upselling:

• Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
• Promote special promotions and service packages to customers.

Educational Qualification

• High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.

Experience

• Years of Experience: 2 - 3 Years
• Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred

Skills

• Exceptional communication and interpersonal skills
• Strong technical knowledge of Mercedes Bens vehicles and their system
• Proficient in computer software and systems for scheduling and record keeping
• Excellent problem solving and decision making abilities
• Customer focused with commitment to providing a superior customer experience
• Ability to work effectively in a fast paced, team oriented environment
• Strong sales and negotiation skills
• Details oriented and organized with high level of accuracy
• Familiarity with Mercedes Benz warranty and service policies

Job Remarks

• Preferred Language: English, Arabic
• Job Country: Kuwait
• Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm