Customer Service Representative

Job Title: Customer Service Representative (Arabic/English) – Phone Support & Order Follow-Up

Overview:

We are seeking a dedicated Customer Service Representative to handle incoming customer phone calls, follow up on phone orders, and support customers with inquiries, complaints, and after-sales needs. When call volume is lower, you will assist with additional operational tasks such as basic website management and other administrative support as needed.

Key Responsibilities:

• Answer inbound customer calls promptly and professionally, primarily in Arabic and also in English when needed
• Take and process customer phone orders accurately, confirming product details, quantities, delivery details, and payment method (if applicable)
• Follow up on pending orders, delivery status, and customer requests until closure
• Handle customer complaints calmly and effectively, escalating issues when required and ensuring proper resolution
• Maintain accurate customer records, call notes, and order updates in the system (CRM/ERP/Excel as applicable)
• Coordinate with internal teams (sales, warehouse, delivery, accounts) to ensure smooth order fulfillment and customer satisfaction
• During downtime, support other tasks based on business needs, such as:
• Basic website content updates (product listings, prices, photos, availability, banners, simple edits)
• Support with simple reporting, data entry, or social media/customer message follow-up (if needed)
• Any other reasonable administrative tasks assigned by management

Requirements:

• Fluency in Arabic (spoken and written) is essential; strong English communication skills required
• Prior experience in a customer service or call center role is strongly preferred
• Strong phone etiquette and ability to communicate clearly, patiently, and confidently
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Comfortable using computers and common tools (email, Excel/Google Sheets, CRM/ERP systems)
• High attention to detail, especially for order accuracy and customer information
• Reliable, punctual, and professional with a customer-first mindset

Preferred (Nice to Have):

• Experience with e-commerce platforms or website management
• Experience with Odoo
• Experience with AI tools / Graphic design
• Experience working with delivery coordination and order tracking

What We Offer:

• Stable role with opportunities to learn additional business operations and digital tasks
• Supportive team environment
• Training on products, systems, and processes

How to Apply:

Please send your CV to: Alwazzansulai@gmail.com or via Indeed
Subject line: Customer Service Representative – Arabic/English

Job Types: Full-time, Permanent

Pay: KD250.000 - KD300.000 per month

Experience:

• Customer Service : 2 years (Required)
• Inbound Calls : 2 years (Required)

Language:

• Arabic (Required)

Work Location: In person