Customer Service Representative

Job description

We are looking for Customer Service Representatives with a positive, calm and professional attitude. As a Customer Service Representative you will be managing customer queries and complaints in-person, telephonic calls and online platforms. You will be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you must have experience working with computers and different social media platforms.

Customer Service Representative Responsibilities:

• Always maintaining a positive and empathetic attitude towards customers at all times.
• Communication with customers through various channels.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Booking appointments and making necessary arrangements for the customers.
• Processing orders, forms, applications, and requests.
• Having knowledge and constantly learning about our products and services to be able to explain our range of products to customers.
• Keeping records of daily customer interactions, transactions, comments, and complaints.
• Communicating with the team and other departments using proper channels of communication.
• Should be a good team player.

Job Requirements:

• Must have minimum of two years of work experience in the field of Customer Service or equivalent
• Must provide Work Experience Certificate
• Must have a valid Qatar ID
• Excellent communication skills
• Preferably Bilingual (English\ Arabic)
• Required intermediate computer and office skills
• Should be flexible and be able to work in different shifts (Including Midnight shifts)
• Must be proactive and able to work under pressure
• Must be compassionate towards animals
• Should be able to join immediately

Job Type: Full-time

Pay: From QAR4,000.00 per month

Application Question(s):

• Are you flexible to work in any shift (Including Midnight Shift)?
• When would be suitable time for us to call you?