Customer Service Representative

Job description:

We are looking for experienced and dynamic Customer Service Representative to join our team. As a CSR, you will play a key role in representing our brand, understanding customer needs, and providing top-notch support. Your responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.

Who We're Looking For:

✅ UK-Based Experience: Prior experience working with UK-based firms is highly preferred.

✅ Relevant Industry Background: Experience in the Homeware industry or a similar business is a strong advantage.

✅ Outstanding Communication Skills: Excellent verbal and written communication abilities are essential.

✅ Customer-Oriented Mindset: A proactive approach to problem-solving and ensuring customer satisfaction.

✅ Adaptability & Flexibility: Ability to thrive in a dynamic and fast-paced work environment.

✅ Team Player: A collaborative attitude with a willingness to contribute to the team's success.

✅ Tech-Savvy: Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/G sheets.

Key Responsibilities:

• Handle customer inquiries, resolve concerns, and provide product/service information.
• Maintain a high level of customer satisfaction and retention.
• Accurately update customer records and documentation.
• Work closely with the team to improve service quality and efficiency.
• Stay updated on product knowledge and industry trends.

At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.

• Shift Timings: 12:45pm to 09:45pm or 01:45pm to 10:45pm [Monday to Saturday]
• Location: Bahria Town Phase 4, Rawalpindi
• Job Type: Full-time

Job Type: Full-time

Pay: Rs55,000.00 - Rs85,000.00 per month

Work Location: In person