Customer Service Representative

ABOUT THE JOB

Position Title: Customer Support Representative

Location: Riyadh – Head Office

Type: 12-Month Contract (Extendable)

Saudi Nationals only. Immediate joiners are encouraged to apply.

ABOUT PROVEN

Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.

ABOUT THE CLIENT

Our client is a leading organization within the logistics and supply chain sector in the Kingdom of Saudi Arabia, recognized for its strong operational capabilities and commitment to delivering exceptional customer experiences. They offer a dynamic and fast-paced environment focused on service excellence and continuous growth.

ABOUT THE ROLE / ROLE OVERVIEW

An exciting opportunity where multiple Customer Support Representative positions are available within a dynamic customer experience team. This role plays a critical part in enhancing customer satisfaction by managing customer inquiries through chat across electronic and social media channels.

It is an excellent opportunity for fresh graduates seeking to build their career in customer service within a structured and professional environment.

KEY RESPONSIBILITIES

• Manage customer inquiries via chat across electronic and social media platforms

• Provide accurate, timely, and professional responses to customers

• Resolve complaints efficiently while maintaining high service standards

• Escalate complex issues to relevant departments when required

• Maintain detailed and accurate records of customer interactions

• Ensure adherence to company policies and service level agreements

REQUIREMENTS

▪ Education / Qualification

High School, Diploma, or Bachelor’s Degree

▪ Experience

Fresh graduates are welcome to apply

Relevant knowledge, training, or prior experience in customer service is an added advantage

▪ Skills & Attributes

• Bilingual proficiency in Arabic and English

• Good typing speed and computer literacy

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Flexible to work in shifts

• Customer-focused mindset with strong problem-solving ability