Customer Service Representative

Job Title: Customer Service Representative
Location: College Road, Lahore
Employment Type: Full-Time
Shift Timing: 9:00 PM – 6:00 AM PKT (Night Shift)

Position Overview

We are seeking a motivated and customer-oriented Customer Service Representative to join our team. The selected candidate will serve as the main point of contact for customers, delivering exceptional service, resolving concerns efficiently, and ensuring a positive overall experience.

Key Responsibilities

• Address customer inquiries promptly through phone, email, chat, or in-person interactions
• Analyze customer issues, identify root causes, and provide effective solutions with proper follow-up
• Maintain accurate and up-to-date information in the CRM system
• Process orders, applications, forms, and service requests with precision
• Adhere to company policies, communication standards, and service procedures
• Escalate complex or unresolved matters to the appropriate departments
• Suggest improvements to enhance customer service processes
• Manage returns and exchanges in line with company guidelines
• Uphold a professional, courteous, and empathetic approach in all interactions

Qualifications & Requirements

• Bachelor’s degree in a relevant discipline
• Previous experience in customer service or client support is preferred
• Excellent verbal and written communication skills with strong phone etiquette
• Familiarity with CRM software is an advantage
• Ability to multitask, prioritize tasks, and manage time efficiently
• Strong analytical and problem-solving skills with attention to detail

Job Type: Full-Time

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• This role requires a 9:00 PM – 6:00 AM night shift. Are you willing to work these hours?

Work Location: In person