Customer Service Representative

Customer Service Representative - Full Time - Days

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Customer Service Representative performs a variety of support duties within the DME department. The work performed in this position helps expedite the billing, fill orders for patients for DME items, and assist with sales in the storefront.

Roles and Responsibilities:

• Assist with completing billing for DME items in a timely manner and according to insurance guidelines
• Remain current with insurance payers, health plans, and prior authorization processes
• Assist with receiving inventory and unpacking, assembling, and stocking inventory in the DME storefront
• Provide coverage to the DME storefront as needed - wait on customers, answering the phone, checking messages, and other necessary tasks that arise
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Complete necessary paperwork to ensure Medicare and insurance guidelines are met
• Follow proper procedure for taking payments for items sold from the DME storefront and payments on accounts

Required Skills and Experience:

• High School Diploma required; DME experience preferred.

• Ability to build and maintain positive relationships with patients and team members a must.

• This position requires excellent customer service skills, both internal and external, strong organizational skills, strong interpersonal communication skills combined with the ability to multitask, typing/keyboarding skills, basic math skills, and basic insurance knowledge, explanation of benefits and patient account knowledge.

Physical Requirements:

• Lifting up to 50 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers.

Location and Travel Requirements:

• Onsite - Ithaca Mall - 40 Catherwood Road, Ithaca NY 14850
• Shift - 8:00 AM - 4:30 PM (Mon-Fri)

Compensation Disclosure:

• $19.00 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.