Customer Service Representative

Company Name: Flying Colour Business Setup Services LLC

Website: https://www.flyingcolour.net

Position: Relationship Officer / Client Coordinator

Location: Dubai (Media City)

Job Type: Full-Time

Working Days: Monday to Saturday (6 days a week)

Working Hours:

Monday to Friday: 9:00 AM to 6:30 PM (GST)

Saturday: 9:00 AM to 3:30 PM (GST)

Job Description:

Roles and Responsibilities:

Minimum 2+ years of experience in Customer Service (calling) and/or Administrative roles.

Strong background in operational processes.

Familiarity with CRM systems and excellent communication skills (verbal & written).

Serve as the first point of contact for clients, ensuring a professional and welcoming experience.

Respond to client calls and emails promptly, addressing their queries and concerns within designated timelines.

Conduct daily follow-ups with clients via email, calls, and WhatsApp regarding ongoing work, and update the progress in the internal software consistently.

Take immediate action on new order forms received from the Sales, ECS, or CP teams within the defined timelines.

Manage a portfolio of 70–80 clients efficiently.

Engage with clients to understand their requirements and advise them on suitable business formation options across various zones, supported by thorough research.

Employee Benefits:

*Employment Visa

*Health Insurance

*Annual Leave

*Flight Tickets

Salary 4000 AED PLUS INCENTIVES ranging from 650 aed to 1000 aed on monthly basis

Job Types: Full-time, Permanent

Pay: AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• customer service : 3 years (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• Dubai (Required)

Work Location: In person