Customer Service Representative

At LIT Method, we’re redefining recovery. From our award-winning cold plunges to our handcrafted saunas, we design products that bring world-class wellness into homes, studios, and performance spaces. What started as a single studio has evolved into a global movement trusted by athletes, entrepreneurs, and wellness seekers who want the very best in design, performance, and results.

We’re looking for a Customer Experience & Support Specialist who takes true ownership of the customer journey. This role combines technical troubleshooting, proactive problem solving, and exceptional customer care.

The ideal candidate doesn’t just respond to tickets—they anticipate customer needs, create systems that improve support, and deliver a world-class experience on every interaction.

You will be responsible for helping customers with everything from setup and maintenanceto troubleshooting and warranty support, while also helping build SOPs and processes that streamline our support operations as we scale.

What You’ll Do

• Serve as the primary point of contact for customer questions and technical issues.
• Walk customers through troubleshooting steps for cold plunge and sauna equipment.
• Manage and document customer interactions through our CRM system.
• Coordinate with operations and fulfillment teams on shipping, installation, and warranty cases.
• Proactively follow up with customers to ensure their experience exceeds expectations.
• Identify and report recurring technical issues or trends to improve products and service.

What You Bring

• 2+ years in customer service or technical support, ideally in fitness, wellness, or consumer hardware.
• Strong communication skills with the ability to explain technical concepts clearly.
• Experience with CRM tools (HubSpot, Salesforce, or similar).
• Calm under pressure and solution-oriented.
• A passion for health, wellness, and elevating the customer journey.

Why Join Us

• Competitive pay and growth opportunities.
• Employee discounts on all LIT Method recovery products.
• Be part of a fast-growing movement in wellness and recovery.
• Work with a team that values innovation, craftsmanship, and customer happiness.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: Hybrid remote in Lehi, UT 84043