Customer Service Representative

Customer Service Representative (CSR) / Dispatcher – Residential HVAC

Seasonal / Temporary (1099 Contractor) | Potential to convert to full-time W-2

We’re hiring a Customer Service Representative to handle inbound calls, booking, scheduling, and dispatch for our residential HVAC service team. This is a fast-paced role for someone who’s organized, calm under pressure, and great with customers.

Open Shifts (2 Positions)

• In-Person: Monday–Wednesday, 8:00 AM – 2:00 PM / 2:00 PM - 8:00 PM (Remote)
• Fully Remote: Thursday–Saturday, 8:00 AM – 8:00 PM

Pay

• Flat weekly pay (not hourly), paid each week worked
• Opportunity to move into a full-time W-2 role after the season based on performance + company needs

What You’ll Do

• Answer inbound calls/texts and convert inquiries into booked service appointments
• Gather customer details, confirm address/access info, and document job notes clearly
• Schedule service and maintenance visits in dispatch software (ServiceTitan experience a plus)
• Dispatch technicians, manage the board throughout the day, and adjust schedules as needed
• Proactively communicate arrival windows/ETAs, delays, and reschedules to customers
• Handle high call volume professionally and escalate urgent issues when appropriate

What We’re Looking For

• 3+ years experience in customer service, scheduling, dispatch, or call center work (home services preferred)
• Experience with Service Titan
• Strong phone skills, typing, and attention to detail
• Comfortable multitasking in a high-volume environment
• Reliable attendance for the assigned shift (Mon–Sat)

Nice to Have

• HVAC / plumbing / electrical dispatch experience
• Familiarity with Tampa Bay geography and routing

How to Apply

Send:

• Your resume (or a brief work history)
• Earliest start date and any known schedule restrictions

Nolan Air is an Equal Opportunity Employer.

Pay: $750.00 - $1,000.00 per week

Benefits:

• Work from home

Work Location: Hybrid remote in Tampa, FL 33624