Customer Service Representative

Robert Half is seeking dedicated Customer Service Representative to join a company in Urbandale, Iowa. This position involves assisting members of retired teachers and public employee associations with their dental and vision coverage inquiries. As part of a long-term contract opportunity, you will play a key role in delivering attentive and accurate support to enhance customer satisfaction.

Responsibilities:

• Handle inbound calls from members regarding dental and vision coverage obtained through their associations.

• Process payments and provide detailed rate and plan information.

• Submit updates and changes to members' insurance coverage as requested.

• Direct members to the appropriate carrier for claims-related inquiries.

• Utilize multiple systems and screens efficiently while maintaining accuracy.

• Work collaboratively to ensure a consistent and high-quality customer experience.

If you are looking to continue in your customer service-based career, please apply today! Please call 515.706.4974 or apply through our Robert Half website.

Requirements:

• Previous experience in customer service is required, showcasing professionalism and efficiency.

• Call center experience is preferred.

• Proficient in working with multiple computer systems and screens simultaneously.

• Demonstrated ability to deliver accurate and high-quality work consistently.

• Skilled in using Microsoft Office applications.

• Proven reliability and strong attendance record.

• Ability to maintain a solution-oriented approach in challenging situations.

If you are looking to continue in your customer service-based career, please apply today! Please call 515.706.4974 or apply through our Robert Half website.

TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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