Customer Service Representative

<Company Overview>
Pest Control Technicians, Inc specializes in providing comprehensive pest prevention services across the Greater Philadelphia and <LOCATION> areas. We handle a wide range of pest management needs, including complex commercial projects such as food processing facilities, restaurants, and apartment complexes. Our team is dedicated to delivering effective solutions and exceptional customer service.

<Job Overview>
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this role, you will be the first point of contact for our clients, providing outstanding support via phone, email, and in person. Your enthusiasm, communication skills, and multilingual abilities will help ensure customer satisfaction and foster long-term relationships. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in client services.

<Schedule>

This position will have the option for flexible scheduling within the Monday thru Friday 8am to 4pm EST range.

<Duties>

• Respond promptly to customer inquiries via phone, email, and chat, demonstrating excellent phone etiquette and communication skills
• Assist clients with scheduling appointments, service requests, and follow-up communications
• Handle data entry tasks accurately
• Support outbound calling efforts to follow up on service appointments or gather customer feedback
• Provide detailed documentation of customer interactions through logs and reports
• Collaborate with team members to resolve issues efficiently and enhance overall customer experience

<Qualifications>

• Previous customer support experience is required.
• Experience working in a remote setting is needed
• Strong communication skills with a professional phone manner and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills
• Experience with data entry, analysis skills, and typing accuracy
• Outbound calling experience
• Ability to handle cash transactions responsibly when required

Join us to make a real difference by delivering top-tier client services! We value energetic individuals who are motivated to provide exceptional support while developing their skills in a vibrant work environment. This paid position offers an exciting opportunity to grow within a reputable company committed to excellence in pest prevention services.

Pay: $18.00 - $21.00 per hour

Benefits:

• On-the-job training
• Work from home

Work Location: Hybrid remote in Norristown, PA 19401