Customer Service Representative

Customer Service Representative

Croda is a FTSE100 organization driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors.

We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for a Customer Service Representative to join our Life Sciences Team.

The Customer Service Representative will be required to be proficient in the day-to-day operations of customer service. An employee in this position will display leadership traits and will support the customer service teams to provide a high level of initiative internally and external support for Croda customers.

What You’ll Be Doing:

Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.

Facilitation of day-to-day operations supporting customer service job functions, which include but are not limited to:

• Providing quotation requests, Create and process all new orders, Complete order verification process, Invoice all completed shipments.
• Answering customer inquiries via email and telephone
• Executing customer service tasks
• Ensure customer satisfaction by addressing specific needs.

Who We Are Looking For:

• Education and/ or Experience: High school diploma or equivalent. 3-5 years’ experience preferred.
• Strong attention to detail.
• High level of reliability.
• Ability to complete multiple tasks simultaneously.
• Strong organizational skills
• Excellent written and verbal communication skills.
• Self-motivated.
• Ability to work both in a team environment and work independently.
• Must demonstrate leadership traits – communicates well, is dependable, leads by example, enthusiastic, shows initiative and integrity while performing responsibilities of the position.
• Demonstrates the ability to problem solve with minimal to no assistance.
• Must demonstrate strong organizational and time management skills.
• Exercises sound judgment, know when to request assistance, and when to make a decision.
• Knowledge of ERP & SAP software (Preferred, but not required)
• Knowledge of MS Office software
• Understanding of international trade and customs regulations

Don’t meet all the qualifications? We still encourage you to apply! At Croda, we believe diverse perspectives and unique experiences drive innovation and strengthen our team.

What We Offer:

Join a global organization with countless opportunities for growth and leadership.

The successful candidate will receive a competitive salary and benefits package including:

• Excellent Medical, Dental, and Vision coverage, available immediately.
• Generous PTO
• 401K Match
• Wellness Reimbursement
• Parental Leave
• Career Development
• Company paid and voluntary Life and AD&D Insurance
• Short- and long-term disability
• Paid Holidays
• And more!

Location: This on-site position is located at our Hoover, AL site.

Address: 800 Concourse Pkwy, Hoover, AL 35244

Application Information:

Croda recognizes employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.