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Customer Service Representative

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.
Essential Job Duties:
  • Handles inbound customer service calls from glass shops.
  • Inputs orders into the order entry application.
  • Provide verbal and/or written correspondence as necessary to resolve issues.
  • Assume other duties as assigned.

Preferred Qualifications:
  • Call Center Customer Service Experience
  • Bilingual, English & Spanish
  • High School diploma or equivalent

Knowledge/Skills/Abilities:
  • Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.
  • Proficient computer skills are essential.
  • Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.
  • Must be reliable/dependable.
  • Strive to minimize the handle time of inbound calls while maintaining quality.
  • Maintain the utmost level of business integrity.
  • Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
  • Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.

Essential Physical Demands/Work Environment:
  • Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.
  • CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.

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