Customer Service Representative

Job Title - Customer Service Rep (CSR) - Parts and Service
Job Location - Peachtree City Georgia,
Job Type - Full Type

Job Summary -
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in a collaborative, small-company environment. This role involves supporting customers with parts inquiries, order coordination, and product-related questions for physical products.

The ideal candidate is organized, responsive, and comfortable working in a manufacturing or product-based setting, with a strong ability to manage customer interactions from inquiry through resolution.

Key Responsibilities:

• Handle inbound customer calls and emails professionally and efficiently
• Assist customers with parts inquiries, pricing, availability, and order status
• Prepare and send accurate parts quotations
• Process customer orders and update records in CRM/ERP systems
• Maintain detailed documentation of all customer interactions and transactions
• Coordinate with internal teams to ensure timely follow-up and issue resolution
• Help customers identify and purchase appropriate replacement parts
• Take ownership of customer issues and ensure complete resolution

Required Qualifications:

• 3–5 years of experience in customer support, account management, or similar role
• Experience working with physical products (manufacturing, industrial, automotive, or equipment)
• Prior experience in a small company or team-oriented environment (non-call center)
• Strong verbal and written communication skills
• Highly organized with strong follow-up and task ownership skills
• Proven job stability and consistent performance

Technical Requirements:

• Experience using CRM, ERP, or order management systems
• Ability to clearly explain daily usage of systems (order entry, tracking, documentation, customer follow-ups)

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have supporting customers for physical products (manufacturing, industrial, automotive, or equipment)?
• Which CRM/ERP or order management systems have you used?
• Do you have experience handling parts inquiries, quotations, and order processing?
• Can you share an example where you handled a customer issue from start to finish?

Work Location: In person