Customer Service Representative

About us

We are the largest aftermarket automotive lighting retailer dedicated to delivering top-quality products and outstanding customer service. As our company continues to grow rapidly, we are looking for a dependable and motivated Customer Service Representative to join our team and help us maintain our reputation for excellence.

This role offers more than just a job — it’s a chance to build a long-term career in the automotive industry with room to grow as our company expands.

Job Description

We are seeking a reliable Customer Service Representative to join our growing team. This is a full-time position (30-40 hours per week) with the potential to transition into full-time hours as the company continues to expand.The ideal candidate has strong phone experience, thrives in a fast-paced environment, and is comfortable using Google Suite for daily operations.

Responsibilities

• Answer incoming phone calls and assist customers with questions or concerns
• Document customer interactions in company systems
• Help serve as technical support for customers trouble shooting their products
• Act as a liaison between Customs Unlimited and our Dealer Network regarding product questions and updates
• Collaborate with internal teams to resolve issues efficiently
• Maintain a positive and professional attitude in all customer interaction

REQUIRED QUALIFICATIONS:

• Minimum 3 years experience in customer service
• Excellent written and verbal communication skills
• Strong organizational and problem-solving abilities
• Detail-oriented with excellent problem-solving skills.
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, email, data entry)
• Basic automotive knowledge preferred, but not required
• Experience with Ecommerce platforms preferred, but not required
• Must have reliable transportation

Benefits

• Competitive hourly pay (based on experience)
• Employee discount
• Paid Time Off (PTO)
• Opportunity for growth and advancement
• Potential to transition into a full-time role

Compensation

• Starting Pay: $18.00 – $20.00 per hour, depending on experience and qualifications.

Schedule

• Hours: Monday – Friday, 9:00 AM to 5:00 PM
• Status: Full Time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Almont, MI 48003 (Required)

Work Location: In person