Customer Service Representative

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

Job Description:

Copart Muscat Auctions LLC is seeking a proactive and customer-focused Customer Service Representative to join our team in Oman. The ideal candidate will play a key role in supporting members, handling auction-related inquiries, and ensuring an exceptional customer experience throughout the vehicle auction process.

This position is open only to Omani nationals, and Urdu-speaking candidates will be considered an added advantage.

Key Responsibilities:

• Provide professional support to members through calls, emails, and in-person inquiries.
• Handle post-sale processes including vehicle collection and vehicle release coordination and documentation.
• Resolve customer concerns efficiently while maintaining a professional and courteous attitude.
• Update member records accurately in the system and maintain confidentiality of all information.
• Support the operations and auction teams as needed to ensure a seamless customer journey.
• Ensure compliance with company policies, procedures, and service quality standards.

Requirements:

• Omani national (mandatory).
• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 1–2 years of experience in customer service, preferably in the automotive or auction industry.
• Excellent communication and interpersonal skills.
• Strong computer skills and familiarity with MS Office applications.
• Ability to multitask and work in a fast-paced, customer-oriented environment.
• Fluency in English is required; Urdu language proficiency will be an added advantage.

Preferred Skills:

• Prior experience in an auto auction or automotive service environment.
• Knowledge of vehicle documentation and ownership transfer processes.
• Ability to handle challenging situations with professionalism and empathy.

Compensation & Benefits:

• Competitive salary based on experience.
• Medical insurance and employment benefits as per Omani labour law.

If you are someone who thrives in a fast-paced environment, enjoys handling a variety of tasks, and has a keen eye for detail, we encourage you to apply.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work