Customer Service Representative

About Mowi

Mowi is the world’s leading producer of sustainably farm-raised Atlantic salmon, dedicated to delivering premium seafood with a strong commitment to quality, innovation, and environmental responsibility. As a fully integrated global company, Mowi operates across the entire value chain, from feed production and farming to processing and distribution, ensuring full traceability and consistently high standards.

Headquartered in Bergen, Norway, Mowi employs approximately 12,500 people across 26 countries and is publicly listed on the Oslo Stock Exchange. The company is widely recognized as a global leader in sustainability and has been ranked among the most sustainable animal protein producers by the Coller FAIRR Index.

In the U.S., Mowi’s operations include Ducktrap River of Maine in Belfast, ME, a flagship smoked seafood facility known for combining traditional smoking techniques with modern production practices. Ducktrap plays a key role in delivering high-quality, value-added products while supporting operational excellence and the local Maine community.

Learn more about the Mowi Company at https://mowi.com/

Learn more about MOWI Brand its full range of products at https://mowisalmon.us/products/

Summary

The Customer Service Representative (CSR) at Mowi supports the Account Manager by handling daily operational activities tied to customer accounts and sales. Responsibilities include processing orders, managing billing transactions such as invoices and credits, and tracking inventory to meet customer demand. This role is critical in ensuring accurate order execution and maintaining strong customer relationships.

Responsibilities

• Manage daily order activity, including collaborating with divisional buyers on order allocation and excess inventory, and providing recommendations on stock and order decisions.
• Review, validate, and enter customer purchase orders, including pricing, into daily sales plans, M3, and customer portals.
• Ensure all purchase orders align with customer requirements and Key Account Manager (KAM) agreements, supporting accurate invoicing.
• Coordinate and communicate promotional in/out activities with planning teams.
• Monitor inventory levels and request replenishment for frozen and smoked products.
• Submit and track new item setups, specification updates, and sample requests.
• Deliver strong customer service by building relationships and ensuring customer satisfaction.
• Communicate customer feedback and insights to the sales team.
• Partner with Accounts Receivable to provide documentation for claims, credits, and short payments; manage customer claims.
• Ensure timely and accurate resolution of credits and proper account posting.
• Support efforts to minimize financial impact while maintaining high service levels.

Qualifications and Skills

• Advanced Excel skills required.
• Strong problem-solving and decision-making abilities.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Excellent organizational, communication, and attention-to-detail skills.
• Customer service experience required.
• Bilingual English/Spanish preferred.

Education and Experience

• Minimum of 3 years of experience in a similar role.
• High school diploma required.

**All requirements and skills are considered to be essential, unless otherwise indicated**

**Mowi is an Equal Opportunity Employer**

The above job description is not an all-encompassing list of duties and responsibilities required of the employee for this job. Duties and responsibilities may change without notice.

Mowi is a Drugfree Workplace.

**Mowi does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, Mowi employees or any other company location. Mowi is not responsible for any fees related to unsolicited resumes**

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Location:

• Miami, FL 33166 (Preferred)

Ability to Commute:

• Miami, FL 33166 (Preferred)

Work Location: In person