Customer Service Representative

Job description

RoadOne is growing again! We are currently seeking a full-time Customer Service Rep in our Joliet Illinois terminal, normal hours are Monday through Friday,7:00-4:00 with occasional overtime as needed.

Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials.

Essential Functions:
 Perform prompt and complete data entry

 Enter accurate customer orders in computer system

 Monitor on-time performance for driver delivery and pick-up

 Prepare tracking reports

 Develop knowledge base of all customers

 Develop relationships of all customers

 Understand and abide by various customer requirements

 Resolve customer problems promptly and efficiently

 Understand the operations and rules of the various rail carriers and piers

 Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

 Cooperate with Revenue Team to retain and/or develop business

 Trace and monitor existing loads in the system to prevent problems from occurring

 Other duties as assigned

Requirements:

 Experience in intermodal transportation or import/export business preferred

 Excellent communication abilities, both written and verbal

 Excellent computer skills

 Ability to effectively multi-task when necessary

 Flexible; able to work in past-paced environment

 Ability to work independently and make informed decisions

 Associates degree or equivalent combination of education and relative experience

 Ability to work long hours/swing shift hours if necessary to handle special customer requests

RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All new hires must pass a pre-employment background check and drug screen.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person