Customer Service Representative

We are looking for a Customer Service Representative to support a busy real estate organization in New York, New York. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing account-related questions, and keeping records accurate across calls and email communication. The role combines customer service and accounts receivable support, with a strong focus on professionalism, responsiveness, and attention to detail in a fast-paced environment.

Responsibilities:
• Respond to incoming customer calls and emails, providing timely assistance and clear follow-up on service or account-related inquiries.
• Place outbound calls when needed to resolve open issues, confirm information, and support ongoing customer communication.
• Enter and update customer, order, and account details accurately in internal systems to maintain reliable records.
• Assist with accounts receivable-related tasks by tracking payment matters, documenting conversations, and escalating issues when appropriate.
• Coordinate appointments and follow-up activities to ensure customer requests are handled efficiently.
• Use Microsoft Office tools, especially Excel, to organize data, monitor activity, and prepare routine reports.
• Support day-to-day service operations in an onsite environment while collaborating with team members across the business.
• Maintain a courteous and solution-focused approach when handling a high volume of interactions in a customer service setting.
• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Proficiency with Microsoft Office, including strong working knowledge of Excel and Word.
• Ability to manage inbound and outbound communication professionally by phone and email.
• Experience with data entry and maintaining accurate information in business systems.
• Strong organizational skills with the ability to balance multiple tasks and follow through on details.
• Comfortable working onsite at least 3 days per week in New York, New York.
• Previous exposure to real estate or property management environments is preferred.
• Experience with Yardi is preferred.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.