Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via calls, WhatsApp, website & social media quickly and professionally.
• Qualify leads and identify those ready to be passed to the sales team
• Explain Ducon’s services, products, and the end-to-end customer journey
• Maintain accurate records and updates in Salesforce CRM

KPIs & Performance Metrics:

• Response Time: First response within 5–10 minutes
• Follow-Up Rate: 100% of qualified leads followed up and documented
• Lead Qualification: Ensure only well-qualified leads are sent to sales
• CRM Accuracy: All customer information and lead status updated correctly

Requirements:

• 1–3 years customer service experience (UAE preferred)
• Salesforce experience is mandatory
• Strong communication skills in English AND Arabic . (This is mandatory)
• Organized, customer-focused, and detail-oriented

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

• Jebel Ali: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Expected Salary?

Experience:

• Customer Service: 1 year (Required)

Language:

• Arabic (Required)
• English (Required)

Work Location: In person