Customer Service Representative

Customer Service Representative

Location: Karachi, Pakistan (Office-Based)

Join Our Growing Team

We are a UK-based company providing high-quality service and support to customers across the United Kingdom. As our business continues to grow, we are looking for motivated and professional Customer Service Representatives to join our Karachi office.

If you have excellent communication skills, enjoy helping customers, and are comfortable working in a structured, fast-paced environment, we'd love to hear from you.

The Role

As a Customer Service Representative, you will handle inbound calls from UK customers, assist with enquiries, accurately process orders, and provide a professional customer experience. You'll receive full training on our systems and processes, including our automotive parts catalogue, so previous industry experience is not essential.

This is an office-based role with clear procedures and a strong focus on accuracy and customer satisfaction.

Key Responsibilities

• Answer inbound calls from UK customers.
• Understand customer requirements and gather accurate information.
• Use internal systems to identify the correct products and solutions.
• Confirm pricing, availability, and order details.
• Process customer orders accurately and efficiently.
• Escalate complex enquiries when necessary.
• Maintain excellent customer service standards on every call.
• Follow company procedures and quality standards.

What We're Looking For (Essential)

• Previous customer service or call centre experience is preferred.
• Excellent spoken English with a clear and professional telephone manner.
• Strong communication and active listening skills.
• High attention to detail and accuracy.
• Good computer skills, including data entry and CRM systems.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude and willingness to learn.

Advantageous

• Experience within the automotive/mechanical industry.
• Knowledge of vehicle parts or UK vehicle registrations.
• Experience using cataloguing systems such as AutoCat or TecDoc.

Working Hours

UK Business Hours

• Monday to Friday: 9:00 AM – 5:00 PM (UK time)
• Saturday: 9:00 AM – 4:00 PM (UK time)

What We Offer

• Competitive salary based on experience.
• Performance-based incentives following successful completion of probation.
• Comprehensive training and ongoing support.
• Company-provided laptop and headset.
• Career development opportunities within a growing international business.
• Friendly and professional working environment.

Recruitment Process

• Initial screening interview
• English communication assessment
• Practical assessment (data entry and call handling scenario)
• Final interview

Why Join Us?

We are looking for individuals who take pride in delivering excellent customer service, work well within structured processes, and are eager to learn. You'll receive full training and become part of a supportive team working directly with a successful UK business.

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Applications are welcome from all qualified candidates, regardless of gender, age, disability, religion, or background. We encourage both male and female candidates to apply and are committed to providing equal opportunities based on skills, experience, and merit.

Apply today and start your career with a growing international company.

Application Question(s):

• What are your salary expectations?
• What is your current salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person