Customer service Representative

Job Summary

Karachi Tutor Academy is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will assist students and parents, respond to enquiries, manage admissions, and provide excellent customer service both in person and through phone and WhatsApp.

Responsibilities

• Respond to enquiries from students and parents via phone, WhatsApp, and in person.
• Provide information about courses, admissions, fees, and class schedules.
• Guide prospective students through the admission process.
• Follow up with enquiries to increase admissions.
• Maintain accurate student records and update the database.
• Coordinate with the academic team regarding student requirements.
• Resolve customer concerns professionally and promptly.
• Ensure a positive customer experience at all times.

Requirements

• Intermediate or Bachelor's degree preferred.
• Previous customer service, sales or admissions experience is an advantage.
• Fresh graduates with excellent communication skills are encouraged to apply.
• Good communication skills in English and Urdu.
• Basic knowledge of MS Office and computer applications.
• Friendly, organised, and professional attitude.

Job Details

• Working Hours: 11:00 AM – 8:00 PM
• Salary: PKR 35,000 – 45,000 per month (depending on experience and skills)
• Location: Karachi
• Whatsapp 03222-788052

Pay: Rs35,628.43 - Rs74,391.27 per month

Work Location: In person