Customer Support Representative

Job Description:

Hiring Customer Support Representative - Onsite in Karachi

About Client Company:

Leading Software Development and IT Solution Provider in Pakistan.

Job Description:

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.
• Understand customer concerns and provide clear, professional, and timely responses.
• Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.
• Maintain a positive customer experience by showing empathy, patience, and ownership.
• Document customer interactions, issues, and resolutions accurately in the CRM or support system.
• Follow up with customers to ensure their issue has been resolved.
• Escalate complex issues to the relevant technical, operations, or product teams.
• Support onboarding of new customers and help them understand how to use the platform effectively

Requirements:

• Excellent English communication skills (both spoken & written) – mandatory
• Must be fluent and able to handle different accents confidently
• Experience in a software house and selling websites/mobile applications is a plus (not required)
• Strong interpersonal and communication skills
• Training will be provided for the right candidates.

Other Details:

Working Timings: 3:00PM -10:30PM

Working Days: Mon-Fri (Alternate Saturdays On)

Work Mode: Full Time Onsite

Location: Block 2 P.E.C.H.S., Karachi

Work Location: In person