Client Support Representative

Job Description – Client Support Representative

Job Title: Client Support Representative
Location: PECHS, Karachi (near The Bank of Punjab Street)
Salary: PKR 55,000 – 75,000+ (Depending on Experience & Skills)
Timing: 6 PM – 3 AM (Monday to Friday)
Company: Romeo Staffing Agency (RSA)

About the Role

Romeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.

This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.

The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations.
Client Support Representative – Job Description

We are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.

Key Responsibilities

• Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.
• Assist clients with appointment scheduling, service coordination, and healthcare program information.
• Maintain accurate client records and update information in the system.
• Coordinate communication between clients, caregivers, nurses, and healthcare staff.
• Handle intake documentation, service requests, and follow-up communications.
• Resolve client concerns and escalate complex issues to management when necessary.
• Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.
• Provide administrative support including filing, reporting, and data entry.
• Ensure excellent customer service and maintain positive relationships with clients and families.

Requirements

• Bachelor’s degree in Business Administration or a related field (preferred)
• Previous experience in customer service, healthcare support, or administrative roles is an advantage.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Basic knowledge of healthcare procedures and terminology preferred.
• Proficiency in Microsoft Office and client management systems.
• Strong organizational and multitasking abilities.

Skills

• Client Relationship Management
• Communication and Active Listening
• Problem-Solving
• Time Management
• Data Entry and Record Keeping
• Empathy and Compassion
• Team Collaboration

Preferred Qualities

• Patient-focused attitude
• Professional and courteous demeanor
• Ability to work effectively in a fast-paced healthcare setting
• Strong attention to detail and accuracy in documentation

Pay: Rs55,000.00 - Rs75,000.00 per month

Language:

• English (Required)

Work Location: In person