Customer Service Representative

About Us

At USA (Couple), we believe that face-to-face dates lead to more heart-to-hearts. We also believe that dating should be an event. Combine those convictions with the power of AI matching and what do you get? Fun online speed-dating parties that pair you perfectly with meaningful matches.

Position Overview:

To excel in this role, we are looking for a customer service representative with a proven track record. Your knowledge and proficiency in word processing, spreadsheets, and accurate data entry will enable you to effectively handle customer inquiries and process orders with precision.

Responsibilities:

• Respond to customer inquiries via telephone or email and provide prompt problem resolution in accordance with our service standards.
• Provide customers and end users with product and technical support.
• Maintain detailed and current knowledge of our services.
• Analyse customer needs and communicate them internally when required.
• Keep the outside sales force informed of activity and trends in their territory.
• Qualify customers and work with multiple pricing schedules.
• Connect with customers to ensure they understand how to use our website accurately.
• Address and resolve customer inquiries and issues in a timely and efficient manner..
• Compile statistics and prepare various reports for management.
• Other duties as assigned or needed.

Requirements:

• Proven experience in a customer service role
• Above-average digital literacy, including proficiency in word processing, Excel, and accurate data entry.
• Consistent dedication and reliability.
• Self-Motivated and able to work independently in a team environment.

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off