Customer Service Representative (CSR)

Job Title: Customer Relationship Executive (Female Candidates Only)
Location: Trivandrum, Kerala
Company: Travel Nest Immigration and Travel Consultants

About the Role:
We are a reputed travel and visa consulting agency providing visa assistance, tour packages, and travel documentation services. We are looking for a motivated and customer-focused Customer Relationship Executive to join our team in Trivandrum.

Key Responsibilities:

• Handle client inquiries through phone, email, and in-person communication.
• Guide clients on visa documentation, application procedures, and travel services.
• Assist in preparing and organizing visa applications and supporting documents.
• Maintain accurate client records and reports using MS Excel and Word.
• Coordinate with internal teams and external travel or visa service partners.
• Provide professional and friendly service to ensure excellent client satisfaction.

Requirements:

• Female candidates only.
• Experience: Preferred candidates with experience in visa services, travel agency, or tourism-related roles.
• Freshers with good communication skills and willingness to learn are also encouraged to apply.
• Language: Strong English proficiency (spoken and written) is mandatory.
• Technical Skills: Basic computer knowledge with proficiency in MS Word, Excel, and email handling.
• Personal Qualities: Pleasant personality, attention to detail, and strong client-handling skills.

What We Offer:

• Professional growth and learning opportunities in the travel and tourism industry.
• Exposure to international visa documentation and client management.
• Supportive work environment with performance-based benefits.

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Paid time off

Work Location: In person