Customer Service Representative CSR

Job Title: Customer Support Executive - CSR

Working Hours: 50 Hours Weekly

Location: Gulberg III, Lahore.

Salary Range: 80,000 - 90,000 PKR + KPI Allowance

Benefits: Medical Insurance, Annual Bonus, Annual Leaves

Job Duties

• Oversee UK operations from the Lahore communication center (24x7 operations)
• Respond to client queries via phone calls, emails, WhatsApp, etc
• Coordinate and schedule staff shifts
• Ensure smooth and efficient day-to-day operational support

Requirements:

• Minimum qualification: A-Level or Bachelor’s degree.
• At least 2 years of experience working with a UK-based company or international call center in an operations role is mandatory (sales experience will not be considered).
• Minimum 1 year of experience with a UK-based security company will be an advantage.
• Flexibility to work both day and night shifts on a rotational basis.

English Communication:

• Excellent English communication skills (both speaking and writing)
• Ability to draft professional, error-free emails
• Minimum English proficiency level: 7/10 (please do not apply if your English communication is not strong)

Job Type: Full-time

Pay: Rs80,000.00 - Rs90,000.00 per month

Application Question(s):

• Are you ok working in rotational day and night shifts?

Work Location: In person