Customer Service Representative (Dukhan Bank)

Dukhan Bank is a Qatar‑based Shari’ah‑compliant financial institution offering retail, corporate, and digital banking solutions to individuals and businesses.

A Customer Service Representative (CSR) at Dukhan Bank is the first point of contact for customers visiting the branch or contacting the bank. The CSR ensures a smooth, professional, and efficient service experience while promoting bank products and services in line with Shari’ah-compliant banking principles.

Key Responsibilities:

Customer Interaction

Account Operations

Product Promotion

Compliance & Documentation

Follow AML (Anti-Money Laundering) and bank compliance procedures.

Operational Support

Skills & Requirements:

Minimum high school diploma; bachelor’s degree in Finance, Business, or related field preferred.

Excellent communication skills (English required, Arabic preferred).

Strong interpersonal and customer service skills.

Basic understanding of banking operations and financial products.

Attention to detail and ability to handle cash transactions accurately.

Familiarity with digital banking platforms and software systems.

Ability to work in a fast-paced, team-oriented environment.

Pay: From QAR6,000.00 per month

Work Location: In person